Support

We usually reply within a couple of days.

Where are my scans stored?

On your device, inside PocketScan. They are included in your normal iCloud or computer backup, so restoring from a backup brings them back. If you turn on Sync with iCloud (Pro), they are also kept in your own iCloud account, so they appear on your other devices and come back if you reinstall. Without sync, deleting the app deletes your scans, so export anything you want to keep first.

How do I sync between my iPhone and iPad?

With PocketScan Pro, open Settings in PocketScan (the gear on the home screen) and turn on Sync with iCloud on each device. Both need to be signed in to the same Apple Account. Scans, folders and your signature sync automatically; tap Sync Now to check right away. PocketScan never sees your scans: they go only to your own iCloud.

How do I save a PDF to Files?

Open a document, tap the export button, choose Create PDF, then Share or Save PDF and pick Save to Files.

The page edges are wrong

Tap a page, then Crop. Drag the four corners onto the edges of the page, or tap Auto detect to try again.

What does PocketScan Pro include?

Signing and mark-up, Word and Excel export, password-protected and smaller PDFs, iCloud sync between your devices, text recognition, searchable PDFs, search inside your scans, combining scans, and 30 days of Recently Deleted. It costs $2.99 a month or $19.99 a year. Scanning, filters, editing and regular PDFs are free.

I bought Pro on another device

Open PocketScan, tap the crown button, then Restore Purchases. Make sure you're signed in with the same Apple Account.

How do I cancel my subscription?

Open the Settings app, tap your name, then Subscriptions, and choose PocketScan Pro. You can also tap the crown button in PocketScan, then Manage Subscription. Cancel at least 24 hours before it renews to avoid the next charge.

Refunds

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.